Shipping
How can I contact Phoenix Rd?
Please email us at info@phoenixrdthelabel.com for all enquires. We will endeavour to respond within 1 - 2 business days.
How much will shipping cost?
We use Australia post to ship our packages worldwide.
Australia
Standard: $12
Express: $15
*If you spend $200AUD or more you will get FREE shipping Australia wide
International shipping
New Zealand: $20
Rest of the world: $25
Does Phoenix Rd offer worldwide shipping?
Yes, we ship internationally, we want girls all over the world to be dressed in Phoenix Rd.
My Order
What if I receive the wrong product?
If you've received the wrong item, please contact us right away at info@phoenixrdthelabel.com, with your name & order number.
Product
How do I return my product?
Please email info@phoenixrdthelabel.com with the reason for your return. Please note, we do not offer refunds on change of mind. All purchases with Phoenix Rd are final.
How do I care for my product?
With the intention of our pieces to be passed down to generation, we advise you to gently hand or machine wash garments in cold water and line dry in the shade. Warm iron or garment steamer to gently smooth out creases if needed.
Will you be restocking?
All Phoenix Rd pieces are produced in limited quantities, highlighting the exclusivity of each piece. Once an item sells out, we won't be restocking. Styles may be released in future drops in new colourways, so if there is a piece you love, keep an eye out on future collections.
I have received a faulty item, what next?
We take great care in quality-checking every item before it leaves our hands. If you believe you've received a faulty item, please email us at info@phoenixrdthelabel.com with:
– Your full name
– Order number
– Clear images of the item in question
Our team will review the issue promptly and work to resolve it as swiftly as possible.