Refund policy

Returns Policy

Every Phoenix Rd piece is made in limited quantities and quality checked before dispatch. We do not offer refunds for change of mind. If your size isn't quite right, we're happy to offer a store credit or exchange within 14 days of delivery.

 Return Window

You have 14 days from the date you receive your item to request a return.
We recommend trying your pieces on as soon as they arrive.

International Returns

International returns are accepted within the same 14-day window. Return postage on international orders is at the customer's expense, and original shipping costs are non-refundable.

What Can Be Returned

To be eligible for a return, your item must be: unworn, unwashed and in its original condition with all tags still attached, in its original packaging accompanied by
proof of purchase.

Your Return Options

Once your return has been approved, you'll have two options:

Store Credit: A digital credit code to use on your next Phoenix Rd order,
valid for 12 months.
Exchange: If you'd like to exchange for a different size or style,
return the original item and we'll send the replacement once we've
receivedand inspected it.

Please note: all refunds will be issued as store credit only.

How to Request a Return

To start a return, email us at info@phoenixrdthelabel.com with your order
number along with the reason for your return. If your return is approved,
we'll reply with the address for returns and next steps. Items sent back without prior approval will not be accepted.

Return Postage

Return postage is at the customer's expense. We recommend using a tracked
Australia Post service, as we are not responsible for items lost or damaged in transit.

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on sale items or gift cards.

Processing Times

Once we receive and inspect your return, we'll notify you whether it has been approved. Approved store credits are issued within 10 business days of inspection.

For any questions about your return, please contact us at info@phoenixrdthelabel.com.

This policy does not affect your rights under the Australian Consumer Law.